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America II Electronics does not separate quality as a side issue. We are raising the
standard for independent distribution of electronic components through continuous improvement.
We will provide our customers with the best quality in the electronic distribution industry.
View summaries within our Quality Manual:
Management Responsibility
America II Electronics maintains its quality system in order to meet its own
internally-generated quality objectives. These objectives have been established by its
President who has empowered all employees within the organization to work within established
quality guidelines to attain these goals.
The organization of America II defines the quality oversight provided by the Quality Assurance
Manager as well as the quality audit function provided by the Quality Assurance Manager.
America II Electronics, Inc. is made up of five organizational units: Sales/Purchasing,
Operations, Finance, Administration and Quality Assurance/Customer Service. The
responsibilities for each of these departments is defined as follows:
Sales/Purchasing is responsible for sales of end product, purchasing of end product and the
marketing of America II Electronics, Inc. into new marketplaces and/or customers.
Operations is responsible for all handling of the product, including receiving, inventory and
shipping of the product, as well as maintenance.
Finance is responsible for all financial transactions, including credit, collections,
payables and other money control and management.
Administration includes the Finance, Human Relations and Management Information Systems Departments.
All administration departments are part of America II Corporation and act in a support function to
America II Electronics.
Customer Service is responsible for handling customer concerns and documenting problems for corrective action.
The primary responsibility of Quality Assurance is to provide continuous audit of the achieved
quality and to initiate corrective action where required. All Quality Assurance personnel, and
those personnel charged with the Quality Control (Receiving and Final Inspection) are specifically
authorized to stop and impound any product not conforming to the quality requirements. Additionally,
Quality Assurance is responsible for quality plans and procedures, surveillance of ongoing quality
efforts and inspections within other departments, internal audits, quality training,
quality improvement activities and Document Control.
The Quality Assurance Manager reports directly to the President of America II Electronics.
The quality system is reviewed quarterly, or more frequently, as required, at a meeting scheduled
by the President and attended by the managers of Sales/Purchasing, Operations, Quality, and the
management representative or their designees.
The Corporate Quality Manager of the AM II Corporation, the parent company of America II Electronics, Inc.
Functions as the management representative in the America II Electronics, Inc. Quality System.
The management representative is responsible for reporting on the performance of the America II Electronics, Inc.
Quality System to the management of America II Electronics, Inc. and to the management of the AM II Corporation.
Quality System
The Quality Assurance Manager maintains a documented quality system as described in this manual (QOP 100).
This manual is used as a means of assuring that the products and services of America II Electronics, Inc.
conform to specified requirements.
The documented quality system of the America II Electronics, Inc. consists of the following components:
A. Quality policy statement
B. Quality Manual, meeting the requirements of ANSI/ASQC Q9002-1994 (QOP 100)
C. Quality Operating Procedures (including work instructions):
- Document Control Procedure (QOP 101)
- Quality Systems Calibration (QOP 102)
- Quality Operating System Document Log (QOP 103)
- Quality Plan (QOP200)
- Contract Review (QOP 300)
- Sales and Purchasing Procedure (QOP 600)
- Handling of Customer Consigned Product (QOP 700)
- Calibration Procedure (QOP 1100)
- Non-conforming Product (QOP 1301)
- Corrective and Preventive Action and Continuous Improvement (QOP1400)
- Storage (Inventory) Assessment (QOP 1501)
- Handling, Storage, Packaging and Delivery of Product, including
- Receiving and Final Inspection Procedures (QOP 1502)
- Off-site Storage of Quality Records (QOP 1600)
- Internal Audit Procedures (QOP 1701)
- Statistical Process Procedure (QOP 2000)
D. Work instructions for critical operations are contained within the appropriate Quality
Operating Procedure.
Quality manuals and procedures are revised as required upon approval by the Quality Assurance Manager
and the President.
Quality Planning is used to define needs for revision or addition of quality processes, continuous
improvement of achieved quality, and preventative action and integration of new types of product
into the quality plan as defined within QOP 200, Quality Plan. Sales/Purchasing, Operations and
Quality Assurance are involved in the Quality Planning process.
Contract Review
The Sales/Purchasing department is responsible for the review of incoming contracts and orders to
ensure that America II Electronics, Inc. has the capability to meet the contractual and order
requirements, Contract Review Procedure (QOP 300).
Design Control
America II Electronics, Inc. does no original design nor does it do any installation or servicing of end product.
Document Control
Quality System documents, operational manuals, work instructions and forms are controlled
documents and are maintained in a manner to ensure proper revision, distribution and review.
The Quality Assurance Manager maintains the original copy of the Quality Operating Procedures
and is responsible for revising and updating the procedures and notifying procedure holders of any changes.
Documents of external origin, like standards and customer drawings are subject to the requirements
of this document. All documents subject to Document Control can be changed only under the authority of a
serial numbered Quality Operating Change Notice approved by the Quality Manager.
Sales & Purchasing
Procedures are carried out in accordance with Sales and Purchasing Procedure (QOP 600),
kept by all sales and purchasing managers. QOP 600 illustrates the process by means of a
sequential flow. Procedures for review and approval of sales and purchases are included in this section.
America II Electronics, Inc. is a distributor of electronic components manufactured to standards
established by the original manufacturer. Customers purchase components from America II Electronics,
Inc. with the clear understanding that America II Electronics, Inc. does no "value added" work,
nor does America II test the components offered to the customer. America II Electronics, Inc. does
guarantee the customer that any component ordered by the customer will be delivered in exact conformance
to the customer's original purchase order, and that the components so supplied will meet the original
manufacturers performance standards.
The purchasing supervisor maintains a list of approved suppliers.
Suppliers are selected based upon their ability to meet America II Electronics, Inc.'s
requirements, including quality requirements, at least 4 times without rejection.
The list of suppliers is reviewed twice annually by the Purchasing and Quality Assurance Departments.
Customer Supplied Product
Customer supplied product is limited to product received on consignment.
Customer consigned product will be received, inspected and handled as outlined in
Handling of Customer Consigned Product (QOP 700) and stored in conformance with storage
criteria as outlined QOP1501. The customer will be responsible for providing any specialized
acceptance criteria for receiving inspection and/or special instructions for handling, storage, and maintenance.
Product Identification and Traceablility
Purchased products carry identification from the supplier and are accompanied by documentation
regarding the source. When traceability is requested by the purchaser, prior to accepting a contract,
America II Electronics, Inc. first determines with its supplier if traceability can be provided.
Where traceability can not be provided, no contract is established. If traceability is available,
the purchaser is so informed, the contract is accepted, and traceability provided as specified by the purchaser.
Process Control
Written work instructions, defining specific functional techniques, are posted at work stations
that perform critical operations.
Written work instructions are authorized jointly by the Operations Manager and/or the
Sales/Purchasing Manager and the Quality Assurance Manager and approved by the President.
All changes to any process or control must be authorized jointly by the governing department
manager and the Quality Assurance Manager and approved by the President.
Inspection and Testing
All incoming product is inspected in accordance with the procedures and instructions contained in
Handling, Storage, Packaging and Delivery of Product, including Receiving and Final Inspection
Procedure (QOP 1502).
Inspection levels are determined based on the type of product, customer requirements, and/or
vendor performance history. The warehouse manager determines the inspection level based on the
above information and ensures that copies of the Customer Special Instruction (CSI) Form (OPR 004)
are available for reference by QC staff, if applicable.
Rejected product is labeled and segregated from stock to prevent use and handled in accordance with
Handling of Non-conforming Materials (QOP 1302). Customer Consigned Products are inspected and
processed according to Handling of Customer Consigned Product (QOP700).
The final inspection procedures are included in, Handling, Storage, Packaging and Delivery of Product,
including Receiving and Final Inspection Procedure (QOP 1502). Products rejected during final inspection
are identified with a Non-Conforming Material Report (NMR 1302).
Inspections records are maintained by the operations department.
Inspection, Measuring and Test Equipment and Calibration
America II Electronics, Inc. does no product testing. Arrangements can be made for testing to be
conducted by an approved test facility at the request and cost to the customer.
Calibration on measuring and inspection equipment is done by qualified outside calibration facilities
in accordance with recognized standards as outlined in Measuring, Test Equipment and Calibration (QOP 1100).
Inspection Status
During all phases of product handling, the inspection status is indicated by the physical location
of the component and by its accompanying inspection record(s) indicating the product and its status.
Non-conforming products are identified with a Non-Conforming Material Report (NMR 1302) and are
quarantined in the defective products holding area.
Control of Non-conforming Product
Incoming products and finished products that do not conform to specified requirements are
identified in accordance with Non-Conforming Product Procedure (QOP 1301) and segregated from
stock to prevent inadvertent use or installation. Specific instructions for handling Excess
Buy Product non-conformances are included in QOP 1301. Instructions for handling Customer
Consigned Product non-conformances are described in QOP 700. Product remains segregated until
disposition is determined per the applicable procedure.
The Quality Assurance Department administers, monitors and maintains records of non-conformances
and analyzes non-conformance trends.
All personnel authorized to handle parts are empowered to challenge the inspection status, or
lack thereof, by physically moving the questionable parts into the quarantine area and/or placing
a re-inspect notice with the parts.
Corrective and Preventive Action and Continuous Improvement
Corrective action is implemented as a result of any situation found to conflict with quality
requirements and is carried out in accordance with Corrective and Preventive Action and Continuous
Improvement Procedure (QOP 1400).
Corrective actions may be raised at any time by any employee. Customer complaints/concerns are
handled through the customer service department for resolution. Customer Service will issue corrective
action form CAR 1702 for any problem that they determine to be the fault of America II.
Supplier corrective actions may be generated as the result of product non-conformance or
other issue regarding the quality of services provided.
The Quality Assurance Department coordinates and monitors the Corrective Action process and
conducts follow up to responses. All corrective action requests will be investigated and
responded to by the responsible party within 30 days from receipt of the CAR.
The Corrective Action Team addresses all quality problems and ensures that prompt, effective
and long lasting corrective action is taken when necessary, and that the actions deal
with problems to a level corresponding to the risks involved.
Continuous Improvement will be implemented to provide better ways of providing customer quality.
Preventive Action will be implemented to prevent unsatisfactory quality from being delivered to the customer.
The sources of continuous improvement and/or preventive action can utilize all appropriate sources of
information including, but not limited to process and work instructions that affect product quality,
audit results, quality records, service reports, and customer complaints to detect, analyze, and
eliminate potential causes of nonconformity.
Handling, Storage, Packaging and Delivery of Product,
including Receiving and Final Inspection Procedures
Product handling procedures are carried out in accordance with Handling, Storage,
Packaging and Delivery of Product, including Receiving and Final Inspection Procedure (QOP 1502).
These procedures include:
- Procedures for proper handling of specific products to prevent damage or
deterioration QOP 1502
- Incoming Inspection
- Final Inspection
- ESD procedures in compliance with EOS/ESD Association Standards
- Suitability, maintenance and controlled access of storage facilities,
stock rooms and holding areas
- Packaging and preservation
- Delivery
Quality Records
Quality Records and forms control are maintained by the Quality Assurance Department.
Access to documents is limited to approved personnel. A list of quality documents is
maintained by the Quality Assurance Manager.
Internal Quality Audits
Internal quality audits are conducted quarterly in accordance with Internal Quality
Audit Procedure (QOP 1701) kept by the quality assurance manager in the documents library.
Follow-up is done as part of the Management Review Process.
Training
Position descriptions identifying required education, training, and/or experience are
maintained in the Quality Assurance Department.
The Quality Assurance Department conducts Quality System training for new staff and periodic
reviews for all employees.
The Human Resources Department trains new employees on general information (benefits,
work schedule, attendance, parking, insurance, safety, etc.).
Department managers and supervisors are responsible to annually review personnel under
their supervision to verify that they are properly trained and have reviewed the quality
requirements effecting their position. Department managers are responsible for
establishing training criteria for their staff and implementing such training as needed.
Servicing
America II Electronics, Inc. does no original design nor does it do any installation or servicing of end product.
Statistical Techniques
Statistical process control (SPC) will be utilized to control customer or vendor related
problems of a repetitive nature, which are able to be defined in mathematical terms, in
accordance with the requirements of Statistical Process Control Procedure, (QOP 2000).
The use of Statistical Process Control (SPC) is designated by the Quality Assurance Department
and implemented only in those processes that have been approved and that lend themselves to
the benefits of such an application.
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